What is the turnaround time / How long does it take to get pins?

Average turnaround is approximately 3-4 weeks.

This is estimating a week for preproduction (quoting, art/proof approval, invoice payment) and 10-15 days for production. Once your pins are complete we will ship them via USPS Priority Mail, which takes 2-3 days depending on your location.  

What is the minimum quantity I can order?

The standard order is minimum 100 quantity. Technically we could do smaller quantities, or even a single pin, but they would be wildly expensive. If you insist, feel free to contact us for a quote, but don’t say we didn’t warn you.

What is the process for ordering pins?

Ordering pins is easy, follow these steps:

  1. Contact us with the basic info for your order:
    • size
    • enamel type (hard/soft)
    • quantity
    • artwork  
  2. We provide you a quote for the order.
  3. After approval of the quote we will provide a digital proof of the art (which takes 1-2 business days) and send an invoice for payment.
  4. Upon receiving the proof you can either:
    • Request changes. We’ll make adjustments and send you another proof.
    • or, approve the proof and complete payment.
  5. Upon receiving payment we will begin production on your pins. Production takes approximately 10-15 business days from the date payment is received. 
  6. Once production is complete we will send you a photo of the completed pins, ship them via USPS Priority Mail and provide you with a tracking number.
  7. 2-3 days later you receive your pins and rejoice in their splendor!

What file type does my art need to be / What are the art requirements?

Your file should be vector art, saved either as an .AI or .EPS file. Convert all text to outlines and use Pantone Solid Coated colors. 

There are a few specific restrictions that you must follow:

  • Make sure that no colors are touching each other unless it is the keyline / outline (which will be the metal you choose). There must be metal between colors, therefore each color must be completely contained. Think of each area as being a pool filled with the liquid enamel. 
  • Avoid very fine lines. Keep in mind this is a molded piece of metal and really small details can get lost.Reduce the number of fine lines or add a stroke to them to increase their size. A general rule of thumb is that outlines need to be at least 0.3mm thick and you should try to avoid using fonts with very fine lines. If you are unsure if your art will work or not, please feel free to send it to us and we’ll take a look at it and let you know if anything needs to be changed.

Ultimately, simple bold designs work best. A great rule of thumb is to print your design at size. 

Outline Example:


Finished pin and artwork example:


How much do pins cost?

Due to the various factors that can effect the cost, each order must be quoted individually to provide an accurate cost. That said, we do have some general estimates and guidelines over on our pricing page. Feel free to contact us for a free quote!

 Can I put my logo / name / website on the back of the pin?

Yes. For an additional cost we can stamp your logo/name/website/etc on the back of the pin. You will need to provide a vector version of the artwork. We will also be offering a discount on your order if you allow us to place our logo/website on the back of your pins in lieu of your own. More info on the pricing page.

Custom backstamp for Pintagrams collab with Bryan Patrick Todd
Custom backstamp for Pintagrams collab with Bryan Patrick Todd

What kind of fasteners / clasp do they come with?

Black rubber clutch are standard. We do offer other colors and types for an additional fee. Ask for options when contacting us. 

What metal options do you offer?

We currently offer silver, gold, copper, black nickel, antique silver, antique gold, antique copper, antique brass, antique nickel, matte gold, matte silver, and black dyed metal (soft enamel only)

Hard Enamel vs Soft Enamel?

Soft enamel pins have lower, recessed areas that are filled with enamel. This leads to a more textured look to the pin. Soft enamel pins also allow the use of black dyed metal.

Hard enamel pins have a smooth surface that has been buffed and polished.

Soft Enamel
Hard Enamel














People buy pins?

Yes Frank. Yes, they do.

Have a question we didn’t answer here?

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